Refund Policy

📄 Refund Policy

Last updated: [Insert Date]

At 2toneAu , we want you to love your pieces as much as we do. If something’s not quite right, we’re here to help.

🔁 Returns & Exchanges

We accept returns or exchanges within 14 days of receiving your order — as long as the item:

Is in original condition (unworn, unwashed, with tags)

Has not been used or damaged

Is returned in its original or similar protective packaging

To request a return or exchange, email us at [your email] with your order number and reason for return. We’ll get back to you with next steps.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable, unless the item was faulty or incorrect.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable service — we’re not responsible for returns lost in transit.

❌ Non-Returnable Items

We do not accept returns on:

Items marked as final sale

Gift cards

Worn or damaged items

🛠️ Faulty or Incorrect Items

If you received a faulty or incorrect item, please email us within 7 days of receiving it — we’ll sort it out ASAP.

If you have any questions, feel free to reach out at [your email or contact form].

Thank you for supporting small — we appreciate you 🖤